Privacy Policy

Our Commitment to Privacy

We at invoicing.com.au take your privacy very seriously.

We want to make sure all the information we have collected about you is safe and secure whether we collect it through our website at www.invoicing.com.au ("Site"), through our mobile app ("App"), from you via other electronic means (such as email or social media platforms), or in-person at our events.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

Controller

invoicing.com.au is the controller and responsible for your personal data.

We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the DPO using the following email address: dpo@invoicing.com.au.

This policy shall not apply to any personal data contained in documents (such as invoices or receipts) uploaded to the invoicing.com.au platform by you or on your behalf. Any such personal data will be held by us as your data processor. You are the data controller in respect of any personal data contained in documents you (or someone on your behalf) upload onto the invoicing.com.au platform.

What Data Do We Collect?

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes: first name, last name, username or similar identifier, marital status, title, date of birth, and gender.
• Contact Data includes: job description, billing address, email address, and telephone numbers.
• Transaction Data includes: details about payments, receipts, or invoices between you and third parties; details about payments to and from you and us; and other details of products and services you have purchased from us.
• Technical Data includes: internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website or our mobile app.
• Profile Data includes: your username and password, purchases or orders made by you, your preferences, feedback, and survey responses.
• Usage Data includes: information about how you use our website, products, and services.
• Marketing and Communications Data includes: your preferences in receiving marketing from us and your communication preferences.

For more details about other data categories, including Aggregated Data and your rights regarding sensitive data, please contact us.

How Is Your Personal Data Collected?

We use different methods to collect data from and about you including through direct interactions, automated technologies, and third parties or publicly available sources. For example:

• Direct interactions: You may give us your Identity, Contact, and Transaction Data by filling in forms, subscribing to our services, or corresponding with us.
• Automated technologies or interactions: As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions, and patterns.
• Third parties or publicly available sources: We may receive Identity, Contact, and Technical Data from analytics providers, advertising networks, and data brokers.

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving that marketing. You can opt-out at any time using the unsubscribe link in emails.

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of your subscription to our services and products.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Who Else Receives Your Personal Data?

We may share your personal data with the parties set out below:

• Anyone you have said you are happy for us to send your details to.
• Organisations that provide services to us: such as marketing specialists, communication companies (such as Twilio to send SMS messages to you), customer relationship management platforms (such as Salesforce), the people that manage our website or support platform on our behalf, third party payment providers (such as Stripe), computer services (like our cloud storage services provider AWS and collaboration tools such as third party generative AI tools including, but not limited to, Microsoft Azure (Open AI)) and third party mailing providers (such as Mandrill).
• Organisations that we work with: such as our business partners, which include integrators.
• Internal third parties: our affiliated companies.
• Other third parties: third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
• The Government: where the law tells us to do so or to help them with any investigations.
• Police, law enforcement and security services: to help them with any investigation, prevention of crime or matter of national security.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. This ensures that we do not allow any third-party generative AI tool providers which we use in our services to train their models using your data (including personal).

How Long Will We Keep Your Personal Data?

By law we have to keep basic information about our customers (including Contact, Identity and Transaction Data) for six years after they cease being customers for tax purposes or after we were last in contact with you.

In some circumstances you can ask us to delete your data: see Your rights to your personal data and complaints below for further information.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Your Rights to Your Personal Data and Complaints

You’re entitled to know what personal information we hold about you and how that information is processed, which means you can ask us to do any of the following things:

• to provide access to your data;
• to rectify any mistakes relating to your data;
• to erase your data;
• to stop processing your data;
• to receive an electronic copy of your data;
• to object to our processing of your data;
• to object to any automated decision making that we may do using your personal data; and
• (automatic) to receive a notification of any breach of your personal data.

Just let us know (see Contact section below) if you’d like to exercise any of your rights.

If you’re unhappy with how any access request has been dealt with, you have the right to complain to the Information Commissioner by calling their helpline: 0303 123 1113 or starting a live chat at https://ico.org.uk/concerns/.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Changes to the Privacy Policy and Your Duty to Inform Us of Changes

We keep our privacy policy under regular review.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

More Information

If you have any questions or require more details about this privacy policy, please contact us.